Can Younger and Older Pairs Improve Outreach to the Unhoused?

By Hilary Andersen | Nov 7, 2024

Case Study

Can Younger and Older Pairs Improve Outreach to the Unhoused?

Generations United for Service, a program of the Northern Santa Barbara County United Way, is an age-diverse volunteer network that engages AmeriCorps members to serve homeless families.

An illustration of a multigenerational crowd waiting at a bus stop

Who

Ampact is a nonprofit organization that runs evidence-based AmeriCorps programs in three focus areas – education, environment, and healthy futures. They operate in 16 states, training more than 3,700 AmeriCorps members and serving more than 50,000 students each year.

What

With support from CoGenerate’s Generations Serving Together program, Ampact placed cogenerational pairs of AmeriCorps members in elementary schools in 2023. The older and younger adults worked side by side to improve students’ reading and math skills.

Learnings

Intergenerational service had big benefits both for the quality of tutoring and for the prospect of building bridges across generational divides. 

Ampact invited 515 tutors to complete a survey on their experience; 355 did, a 68% response rate. Here are the results:

  • 61% of respondents said intergenerational service “made me a better tutor.”
  • 48% of respondents said intergenerational service “made me better at establishing strong relationships with the students I tutor.”
  • 71% of respondents said intergenerational service “increased my opportunities to interact meaningfully with people of a different generation.”
  • 66% of respondents said intergenerational service “gave me opportunities to understand people of a different generation.”
  • 59% of respondents said intergenerational service “helped me realize I can learn from people of a different generation.”

When interactions took place over longer periods of time, the quality of tutoring improved, and the relationships between older and younger tutors deepened.

Tutoring pairs who engaged in lots of interactions over longer periods of time (6 months) were even more positive, providing about a 10 percent bump in positive responses to the questions above.

Comments

“I’m so excited about the value of intergenerational service that this research reveals. Society tends to kind of silo us and put us in contact with those who are at a similar stage of life or background, and it’s neat to see that service alone is offering exposure and opportunities to engage across generational lines.”

— David Parker, Ph.D., vice president of research and development at ServeMinnesota and the researcher behind the study

An illustration of a multigenerational crowd waiting at a bus stop

Story

Penny Conner, 24, is in her second year as a math tutor at an elementary school in Minnesota. She was paired with Cherryl Torkkola, 56, a reading tutor working with K-3 students at the same school. A former educator, Torkkola says Conner was instrumental in helping her get up to speed during her first few weeks.

“Penny was my go-to person during that time,” she says, “especially when it came to using the technology.” She continues, “But because of my background in education, I was able to help Penny and some of the other younger Reading Corps members in the classroom.”

Because she’s closer in age to the students, Conner says that she naturally shares a lot of their interests. “I’m big into Pokemon and anime and can connect with them on that level,” she says. “But Cherryl is more professional and I really admire that. Like, when we have half-days once a month, she proactively goes around to all the teachers and figures out how we can still find time to pull the students in for tutoring.”

The two have also been able to connect on a more personal level, with Torkkola consulting with  Conner about topics she’s considering discussing with her adult children and getting valuable feedback. “I have adult children the same age as Penny and she has helped me relate to my own children better, which I’m eternally grateful for,” she says.

Conner appreciates these interactions, too, reflecting that it feels particularly good to help Torkkola improve her relationship with her children because she is estranged from her own parents. “I still get that interaction with a motherly age group in Cherryl,” Conner adds, “and that’s so special.”

Reflection questions

In your program…

  • How often do youngers and olders interact with one another?
  • Do youngers and olders have opportunities to solve problems together around a shared goal?
  • Are there ways for each generation to contribute based on their skills and life experiences?
  • What things have youngers and olders learned from one another?
  • Are there opportunities for youngers and olders to go beyond the “work” and engage in more personal ways, if desired?